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Team Leader

Role: Team Leader

Location:   White City

Salary: £9.00 - £9.50 (DOE)

Working Hours: 5 days a week, fully flexible, shifts range between 9:00 AM till 10:30 PM

Reporting to:  General Manager 

Company Profile

Japan Centre began life in 1976 with a suitcase full of Japanese books and an idea to cater for the community of Japanese people living in London.  Japan Centre has since grown to become one of the largest and most influential Japanese retailers in London, adding a supermarket, bakery, deli, restaurants, homeware department and online services to its repertoire. 

Job Purpose: As a Team Leader  you will help your managers with daily tasks in order to run the site smoothly.

Essential Duties and Responsibilities:

Customer Service

  • To delight our customers with friendly, helpful service.
  • Always look for ways to satisfy our customers and try to exceed their expectations
  • To be an ambassador for the Japan Centre Group Brand with appropriate behaviour at all times  including work related social events
  • To assist customers while they are in our sites with any questions or queries they may have
  • To Serve customers through the till
  • To assist customer packing or carrying their shopping within our sites

Food Preparation & Service

  • To prepare food for our customers
  • To follow all food safety training & ensure safe food
  • To advise our customers about our food products
  • To serve food to our customers


  • All our colleagues are required to help keep our sites clean & hygienic
  • Using authorised chemicals to clean all our equipment along with work and backstage areas
  • To remove refuse & dispose of it when required


  • Refill our shelves with the relevant products
  • Check & rotate date codes to ensure we provide our customers with quality products
  • Complete stocktaking activities on a periodic basis
  • Manual Handling - lifting, bending, stretching and carrying

Stock Room & Warehouse Duties

  • Organise and rotate stock within the stockroom/warehouse
  • Collect stock from the stockroom/warehouse
  • Transport stock to the shop floor or work area
  • To prepare, pack, label and dispatch products 

Administration & Computer Work

  • Check & complete department paperwork on a daily/weekly basis
  • Ensure legal checks are completed accurately and on time
  • Complete stock taking paperwork on a periodic basis
  • To clock in and out for shifts in line with company policy
  • To check online payment system weekly for updates or queries

Any Other Duties

  • This job description is not exhaustive 
  • You may be  required to carry out other safe and reasonable requests from your Manager or Supervisor.
  • We will provide training commensurate with the tasks you are asked to complete
  • To work in other Japan Centre Group sites  - Within reason - taking travel time and expense into consideration.

Or, know someone who would be a perfect fit? Let them know!


Japan Centre Ichiba
W12 7HB London Directions

Employee Benefits

Join us and you get all these amazing benefits!

  • 20% employee discount

    Employees get 20% off across all our sites including Shoryu, Sakagura, Japan Centre, and Ichiba

  • Free Lunch Meal

    Tasty rice and noodle dishes. Yum!

  • Perkbox

    Employees get discount from big brand retailers.

  • Auto-enrollment pensions scheme

    3% contribution from Now Pensions


I am excited to welcome you to the Japan Centre family and share with you my passion for Japanese foods, traditions and heritage from my hometown Fukuoka. 

Already working at Japan Centre Group?

Let’s recruit together and find your next colleague.

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  • Jonathan Whitley
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  • Peter Withers

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