Team Leader

Front of House - Ichiba

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Role: Team Leader

Location: White City

Salary: £9.00 - £9.50 (DOE)

Working Hours: 5 days a week, fully flexible, shifts range between 9:00 AM till 10:30 PM

Reporting to: General Manager

Company Profile

Japan Centre began life in 1976 with a suitcase full of Japanese books and an idea to cater for the community of Japanese people living in London. Japan Centre has since grown to become one of the largest and most influential Japanese retailers in London, adding a supermarket, bakery, deli, restaurants, homeware department and online services to its repertoire.

Job Purpose: As a Team Leader you will help your managers with daily tasks in order to run the site smoothly.

Essential Duties and Responsibilities:

Customer Service

To delight our customers with friendly, helpful service.
Always look for ways to satisfy our customers and try to exceed their expectations
To be an ambassador for the Japan Centre Group Brand with appropriate behaviour at all times including work related social events

To assist customers while they are in our sites with any questions or queries they may have
To Serve customers through the till
To assist customer packing or carrying their shopping within our sites

Food Preparation & Service

To prepare food for our customers
To follow all food safety training & ensure safe food
To advise our customers about our food products
To serve food to our customers

Cleaning

All our colleagues are required to help keep our sites clean & hygienic
Using authorised chemicals to clean all our equipment along with work and backstage areas
To remove refuse & dispose of it when required

Replenishment

Refill our shelves with the relevant products
Check & rotate date codes to ensure we provide our customers with quality products
Complete stocktaking activities on a periodic basis
Manual Handling - lifting, bending, stretching and carrying

Stock Room & Warehouse Duties

Organise and rotate stock within the stockroom/warehouse

Collect stock from the stockroom/warehouse
Transport stock to the shop floor or work area
To prepare, pack, label and dispatch products

Administration & Computer Work

Check & complete department paperwork on a daily/weekly basis
Ensure legal checks are completed accurately and on time
Complete stock taking paperwork on a periodic basis
To clock in and out for shifts in line with company policy
To check online payment system weekly for updates or queries

Any Other Duties

This job description is not exhaustive
You may be required to carry out other safe and reasonable requests from your Manager or Supervisor.
We will provide training commensurate with the tasks you are asked to complete
To work in other Japan Centre Group sites - Within reason - taking travel time and expense into consideration.

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