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Counter Assistants


Job Title: Counter Assistant

Reporting to: Site Manager

Location: Ichiba, White City

Contract: Full time or Part time; Permanent

Rate of Pay: £8.25 per hour

Working Hours: Must be able to work between the hours of 9AM - 10PM; Must be able to work weekends and late nights on a fully flexible basis.

Company Benefits:

  • Free lunch scheme for days worked over 6 hours
  • Perkbox access after successful probation period completion
  • Pension scheme provided by Now Pensions
  • 20% staff discount in Japan Centre, Online, Shoryu Ramen, Sakagura and Ichiba stores part of the Japan Centre Group
  • Annual leave of 20 days after completion of probation period
  • Additional day of annual leave for each calendar year worked after completion of probation

Job purpose:

Dealing directly with customers greeting and offering a great customer service, suggesting and upselling our products. The role involves food preparation including raw and cooked animal products such as fish, chicken, pork, beef and lamb. Role will also involve helping with deliveries, ensuring enough stock, and keeping all working areas organised and clean.

Duties and responsibilities:

  • Serving a customers behind the counter in friendly and professional manner, quickly and efficiently;
  • Report any complaints, problems and broken equipments to the supervisor or to your Line Manager;
  • Make suggestion to customers, promote Japan Centre products and the company at all time;
  • Remembering multiply orders;
  • Always make sure customer paid fully for their meal;
  • Being a strong team player and friendly to your colleagues and management;
  • Timely communication on outstanding tasks;
  • Being attentive and discrete;
  • Being tidy, clean and hygienic, follow up hygiene rules and regulations as per Company’s policies;
  • Taking and following verbal and written instructions;
  • Minimise wastage of the food and products;
  • Other tasks that might be associated with your role.

This role requires positive and cheerful attitude, being patient with colleagues and customers, knowledgeable about the food and the department you are working for and have knowledge about the company overall.


Or, know someone who would be a perfect fit? Let them know!


Japan Centre Ichiba
W12 7HB London Directions

Employee Benefits

Join us and you get all these amazing benefits!

  • 20% employee discount

    Employees get 20% off across all our sites including Shoryu, Sakagura, Japan Centre, and Ichiba

  • Free Lunch Meal

    Tasty rice and noodle dishes. Yum!

  • Perkbox

    Employees get discount from big brand retailers.

  • Auto-enrollment pensions scheme

    3% contribution from Now Pensions


I am excited to welcome you to the Japan Centre family and share with you my passion for Japanese foods, traditions and heritage from my hometown Fukuoka. 

Already working at Japan Centre Group?

Let’s recruit together and find your next colleague.

  • Andy Cimatu
  • Dan Williams
  • Jonathan Whitley
  • Maria Vittoria Vecchione
  • Miki Inoue
  • Mimi Tokumine
  • Peter Cowie
  • Peter Withers

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