Supervisor

Passionate about delivering great customer service? Love Japanese food?

At Sakagura, it's important to have the right team to help us achieve the best we can.

If you're a people person, responsible, passionate about Japanese food & culture, fun loving and thrive to provide an excellent customer experience at all times, then this is the role for you!

Job Title: Floor Supervisor

Division/Department: Front of House 

Contract: Full time, Permanent 

Reporting To: General Manager

Job Purpose: To support and assist the Management Team to run restaurant smoothly.  Helping to ensure that the restaurant areas are professionally managed/ organised and a high degree of customer care, quality, cost control and revenue maximization is achieved.

Essential Duties and Responsibilities:

• To assist in the management of the restaurant and cover in the absence of the respective heads of departments. (Restaurant General Manager and Assistant Manager)
• Follow opening and closing procedures 
• Complete the daily briefing 
• Check colleague break entitlement
• Complete daily, weekly and monthly reports 
• Check and order stock for the next day

• Check any running offers for the shift and make sure everything is ready for it (Bleep, posters, menu pages, etc)

• Divide the tips and distribute to colleagues

• Follow-up Customer 

• Ensure total guest satisfaction is achieved
• Ensure the highest standards of professionalism, cleanliness and service delivery are followed at all times by all team members
• Ensure all company procedures are adhered to at all times.
• Ensure any guest issues are addressed immediately and resolved in a manner which exceeds the customer’s expectation(when Manager or A. Manager not present)
• If maintenance works or repairs are required, contact the Maintenance Team.
• Promptly deal with security issues and report to Management.
• Take care of customers who have special dietary requirements.

Sales and Marketing:

• Assist in the promotion/creation of in-house sales initiatives ensuring operations contribute proactively to the overall sales function
• Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.

HR and Training:

• Ensure all new team members are inducted, mentored and trained thoroughly alongside the Restaurant Manager and Assistant Manager.
• Ensure excellent communication within the restaurant team
• Attend all management meetings and training sessions as required.

Any Other Duties

• This job description is not exhaustive 
• You may be  required to carry out other safe and reasonable requests from the Management Team.
• We will provide training commensurate with the tasks you are asked to complete.