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Supervisor

Irrashaimase!

Passionate about delivering great customer service? Love Japanese food?

At Sakagura, it's important to have the right team to help us achieve the best we can.

If you're a people person, responsible, passionate about Japanese food & culture, fun loving and thrive to provide an excellent customer experience at all times, then this is the role for you!

Job Title: Floor Supervisor

Division/Department: Front of House 

Contract: Full time, Permanent 

Reporting To: General Manager

Job Purpose: To support and assist the Management Team to run restaurant smoothly.  Helping to ensure that the restaurant areas are professionally managed/ organised and a high degree of customer care, quality, cost control and revenue maximization is achieved.

Essential Duties and Responsibilities:

  • To assist in the management of the restaurant and cover in the absence of the respective heads of departments. (Restaurant General Manager and Assistant Manager)
  • Follow opening and closing procedures 
  • Complete the daily briefing 
  • Check colleague break entitlement
  • Complete daily, weekly and monthly reports 
  • Check and order stock for the next day
  • Check any running offers for the shift and make sure everything is ready for it (Bleep, posters, menu pages, etc)
  • Divide the tips and distribute to colleagues
  • Follow-up Customer 
  • Ensure total guest satisfaction is achieved
  • Ensure the highest standards of professionalism, cleanliness and service delivery are followed at all times by all team members
  • Ensure all company procedures are adhered to at all times.
  • Ensure any guest issues are addressed immediately and resolved in a manner which exceeds the customer’s expectation(when Manager or A. Manager not present)
  • If maintenance works or repairs are required, contact the Maintenance Team.
  • Promptly deal with security issues and report to Management.
  • Take care of customers who have special dietary requirements.

Sales and Marketing:

  • Assist in the promotion/creation of in-house sales initiatives ensuring operations contribute proactively to the overall sales function
  • Ensure all service and hospitality quality standards are adhered to on all occasions by yourself and the teams that you supervise.

HR and Training:

  • Ensure all new team members are inducted, mentored and trained thoroughly alongside the Restaurant Manager and Assistant Manager.
  • Ensure excellent communication within the restaurant team
  • Attend all management meetings and training sessions as required.

Any Other Duties

  • This job description is not exhaustive 
  • You may be  required to carry out other safe and reasonable requests from the Management Team.
  • We will provide training commensurate with the tasks you are asked to complete.

Or, know someone who would be a perfect fit? Let them know!

Sakagura

Sakagura
W1B 4BU London Directions

Employee Benefits

Join us and you get all these amazing benefits!

  • 20% employee discount

    Employees get 20% off across all our sites including Shoryu, Sakagura, Japan Centre, and Ichiba

  • Free Lunch Meal

    Tasty rice and noodle dishes. Yum!

  • Perkbox

    Employees get discount from big brand retailers.

  • Auto-enrollment pensions scheme

    3% contribution from Now Pensions

TAK TOKUMINE, CEO

I am excited to welcome you to the Japan Centre family and share with you my passion for Japanese foods, traditions and heritage from my hometown Fukuoka. 

Already working at Japan Centre Group?

Let’s recruit together and find your next colleague.

email
@japancentre.com
  • Andy Cimatu
  • Dan Williams
  • Jonathan Whitley
  • Maria Vittoria Vecchione
  • Miki Inoue
  • Mimi Tokumine
  • Peter Cowie
  • Peter Withers
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